With the motto of "Always put customers first", when choosing Intech products, you will have warranty, repair and replacement policies when problems occur. In addition to providing customers with warranty and repair services, we also replace genuine spare parts to ensure customer benefits. Intech Group also provides periodic maintenance services, system and equipment inspections to ensure the best product operation.
REPAIR
Repair services are performed according to customer requirements, we are committed to providing customers with the best maintenance service support all year round, we guarantee you will save time and budget. Our customer service department will definitely respond quickly and effectively to customer requests.
Conveyor repair support of Intech Group:
WARRANTY
Product warranty is: to fix defects and technical problems that occur due to the fault of the manufacturer.
A. Warranty Policy
B. Cases not covered by warranty
TROUBLESHOOTING
In order to provide customers with the best after-sales service, Intech Group introduces the Customer Care Center, hotline 02466 806 795. This center provides information, answers questions about products, prices, warranty of the products manufactured by Intech Group.
Customer Care staff are professional consultants, always professionally trained to be able to answer customer questions, receive and process customer information quickly and conveniently.
With a commitment to providing comprehensive customer service and bringing peace of mind to customers when owning the best quality product manufactured and assembled by Intech Group, all efforts of the staff are aimed at increase customer satisfaction, so that customers can feel more secure and trust in using Intech Group's products and services.
1. Support function - Receiving& solving all problems and complaints of customers about products and services.
All customer information is kept confidential.
2. Working time
3. Implementation method
When encountering any problems or problems, please contact the hotline 02466 806 795 for guidance and answers.
REPAIR
Repair services are performed according to customer requirements, we are committed to providing customers with the best maintenance service support all year round, we guarantee you will save time and budget. Our customer service department will definitely respond quickly and effectively to customer requests.
Conveyor repair support of Intech Group:
- Free consultation according to each customer's specific needs (including obtaining information, surveying and providing optimal solutions).
- Repairing, replacing details, conveyor equipment, and conveyors
- Maintaining and upgrading conveyor systems, conveyors of industrial machines.
- Processing mechanical products according to the requirements of domestic and foreign customers.
WARRANTY
Product warranty is: to fix defects and technical problems that occur due to the fault of the manufacturer.
A. Warranty Policy
- The productsare warranted for free if theys still have the warranty period calculated from the date of delivery; the productsare warranted within the warranty period stated in the Warranty Book, the Warranty Stamp and in accordance with the company's regulations.
- There is a warranty card and stamp of the companny on the product. In case the products do not have a serial number written on the Warranty Card, they must have a Warranty Stamp of Intech Vietnam Company (including the original Warranty Stamp).
B. Cases not covered by warranty
- The products have expired or lost the warranty card.
- The number of barcodes and serial numbers on the product are unknown or wrong compared to the Warranty Card.
- Arbitrarily dismantling, repairing by individuals or technicians who are not employees of Intech Group Company
- The productsare burnt or damaged due to mechanical impact, deformation, falling, breaking, impact, scratches, damage due to moisture, rust, water leakage, animal intrusion, natural disaster, fire fire, and using the wrong voltage regulation
TROUBLESHOOTING
In order to provide customers with the best after-sales service, Intech Group introduces the Customer Care Center, hotline 02466 806 795. This center provides information, answers questions about products, prices, warranty of the products manufactured by Intech Group.
Customer Care staff are professional consultants, always professionally trained to be able to answer customer questions, receive and process customer information quickly and conveniently.
With a commitment to providing comprehensive customer service and bringing peace of mind to customers when owning the best quality product manufactured and assembled by Intech Group, all efforts of the staff are aimed at increase customer satisfaction, so that customers can feel more secure and trust in using Intech Group's products and services.
1. Support function - Receiving& solving all problems and complaints of customers about products and services.
- Product consulting, sales, warranty, maintenance and service of products manufactured by Intech.
- Providing information about the latest products, services and promotions.
- Answering questions related to the products provided by the company.
All customer information is kept confidential.
2. Working time
- Monday to Friday: From 8:00 a.m. to 5:00 p.m
- Saturday: From 8.00 a.m. to 15.00 p.m.
- Closed on Sundays and public holidays.
3. Implementation method
When encountering any problems or problems, please contact the hotline 02466 806 795 for guidance and answers.
