GENERAL POLICY AND REGULATIONS
In order to meet the maximum requirements of customers in terms of product quality and service. Intech Group Company always perfects policies for customers with the following commitments:
- Always bringing customers the best quality products
- Products are manufactured based on high technology, advanced, effective in use
- Prestige is always put on top, always on the side of customers to understand thấu
– Coming with good quality and the most competitive price are the perfect service before and after sales
REGULATIONS ON THE OBLIGATIONS OF SELLER AND BUYER
- Obligations of the seller:
+ Consulting, guiding all information related to the product so that the buyer understands and can use the service.
+ Providing full products to the buyer on time and in quantity after the buyer has paid the seller in full.
+ Assisting buyers in resolving complaints, inquiries and difficulties during product use.
+ Providing documents related to the buyer's payment such as receipts, invoices, ... with the total amount that the buyer has placed in the month as required.
- Obligations of the buyer:
+ Strictly following the processes and regulations related to the service prescribed by the seller.
+ Paying the seller the full amount according to the order, enclosed with the prescribed documents and invoices (If any).
+ Supporting and providing full information to the seller related to the transaction when the seller requires.
PRIVACY POLICY
- We attach great importance to the confidentiality of customer information, so we commit that we will absolutely not arbitrarily use customer information for purposes that do not bring benefits to customers, we are committed not to trade, exchange customer confidential information with any third party. However, in the following special circumstances, we may reasonably share customer information:
- To protect the interests of the company and its partners: We only disclose personal information of customers when we are sure that such information can protect the rights and property of the company. our company and related partners. This information will be legally disclosed in accordance with the laws of Vietnam.
- Intech Group will store the personal information provided by customers on our internal systems during the process of providing services to customers or until the purpose of collection is fulfilled or when the customer request to cancel the information provided.
- We are committed to ensuring information security for our customers when registering personal information with our company. We are committed not to exchange customer information for commercial purposes. All sharing and use of customer information we commit to comply with the company's privacy policy. We are committed to making you feel confident and satisfied about the security of your personal information when participating and using the services of our company.
WARRANTY POLICY
Product warranty is: to fix defects and technical problems that occur due to the fault of the manufacturer
A. Warranty Policy
- The products are warranted for free if they still have the warranty period calculated from the date of delivery; the products are warranted within the warranty period stated in the Warranty Book, the Warranty Stamp and in accordance with the company's regulations.
- There is a warranty card and stamp of the companny on the product. In case the products do not have a serial number written on the Warranty Card, they must have a Warranty Stamp of Intech Group Company (including the original Warranty Stamp).
B. Cases not covered by warranty
- The products have expired or lost the warranty card.
- The number of barcodes and serial numbers on the product are unknown or wrong compared to the Warranty Card.
- Arbitrarily dismantling, repairing by individuals or technicians who are not employees of Intech Group Company
- The productsare burnt or damaged due to mechanical impact, deformation, falling, breaking, impact, scratches, damage due to moisture, rust, water leakage, animal intrusion, natural disaster, fire fire, and using the wrong voltage regulation
RETURN POLICY
Intech Group product and service return policy stipulates the acceptance of returns, requirements for returned products and the return processing time for customers.
1. Conditions of product exchange
- The exchange period is within 3 days from the date of product purchase.
- Exchanged products must have original stamps, labels, unused and accompanied by purchase invoices (when selling products, sales staff must provide customers this information)
- Customers can exchange products due to problems of size or design requirements, or manufacturing defects.
- Exchanges only apply to full-priced products or discounted products in the form of gift cards. Do not exchange products that have been exchanged once before, unless the products have technical error again.
2. Exchange value:
- Exchanged products must be of equal or higher value than previously purchased goods.
3. Exchange processing time
- Products exchanged and resolved within 1 day (24 hours)
- The exchange, for products that need to be appraised due to manufacturing defects, is resolved within 3 days (excluding Sundays and public holidays).
4. Cases of product exchange refusal:
- Not meeting the conditions of exchange as mentioned above.
- Goods purchased more than 03 days.
- The goods look new with tags but there are signs of dirt and scratches; accessories of the goods are no longer complete or damaged by external factors after purchase.
- The productsare damaged due to the fault of the customer.
- The productsare damaged due to repair.
- Customers are not allowed to return the product when the product does not have any technical defects.
Refund : In the event that Intech Group products have technical defects when delivered to customers, customers can request to exchange new products; or when the two parties cannot reach an agreement on exchange, customers can get a refund.
PURCHASE AND PAYMENT POLICY
Updating purchase and payment policies when buying products of Intech Group Company
1. Getting to know the products
- Viewing at website: All products provided by the company will be fully updated on website https://intech-group.vn/
- Viewing at the factory: Customers who want to see directly can visit Lot 5+6 Lai Xa Industrial Cluster, Kim Chung, Hoai Duc, Hanoi. Here we will directly advise each product for you.
2. Choosing product purchase method
- Buying at the website: Viewing and selecting the product code to buy, contact us via Hotline for advice and quotation.
- Buying at the factory: Customers who buy directly from the factory will be able to visit and choose many different product lines.
3. Choosing payment method
- Direct payment in cash: customers can come to see the product and pay directly in cash at the factory.
- Payment via bank card
* Note: Please check the products carefully when receiving them. We only accept returns for products due to manufacturing defects, and not scratched, damaged...
SHIPPING POLICY
Regulations on delivery and installation policies with the desire to create added values for products when customers buy products of Intech Group
1. Scope of application:
- All customers buy products at the Website or customers come directly to see and buy products at the company.
2. Methods of application:
2.1. Free delivery: Free delivery within the inner districts of Hanoi – applied to orders of 100,000,000 VND or more.
2.2 . Charged delivery: In addition to the above free shipping, the remaining cases will be charged for delivery according to the shipping fee table of the 3rd carrier or according to the company's fee table. This cost will be notified and confirmed by the company with you before you make the payment and the company sends the goods.
3. Delivery time:
- Delivery time according to contract terms
- In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the way of delivery, problems during export.
- In the meantime, if you have any questions about shipping information, please contact our Hotline for help.
4. Responsibilities for shippedproducts:
- The company is responsible for the goods and risks such as loss or damage of the goods during the transportation from our warehouse to customers.
- Customers are responsible for checking the goods upon receipt. When detecting damaged, scratched, broken, dented, or wrong goods, sign to confirm the condition of the goods with the delivery staff and immediately notify the Customer Care Department at our Hotline number.
- After the customer has signed to receive the goods without making any notes or comments about the goods, the Company is not responsible for the return and exchange requests because of damage, scratches, broken, dented, wrong goods, … from customers later.
- If the shipping service is designated and selected by customer, customer will be responsible for the goods and risks such as loss or damage of the goods during the transportation from the company's warehouse to the customer. Customer will be responsible for freight and related losses.
5. Other conditions:
- The company only delivers goods to the correct recipients that customers have registered when purchasing. In the course of delivery, if there is an unclear change of recipient, we have the right to refuse delivery and ask the customer to pick up the goods at the company's sales location.
- If the delivery address is not clear, in alleies, or in dangerous places, mountainous areas, and difficult to transport, the company has the right to refuse to transport, deliver and receive the goods.
- In case of force majeure, due to natural disasters, floods, broken bridges, etc., we are not responsible for compensation for damages arising from delivery time or delivery location as agreed with the customer.
- In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reasons the customer requests to return the goods, then the customer must bear the shipping costs in accordance with the provisions of the company.
- For heavy and bulky products that need to be transported to the floor without an elevator, the customers are asked to assist in delivery.
- During special days or public holidays, the general transportation policy is limited (some roads are prohibited for some vehicles ...), delivery time may be changed, We will call customers to re-confirm delivery time.
In order to meet the maximum requirements of customers in terms of product quality and service. Intech Group Company always perfects policies for customers with the following commitments:
- Always bringing customers the best quality products
- Products are manufactured based on high technology, advanced, effective in use
- Prestige is always put on top, always on the side of customers to understand thấu
– Coming with good quality and the most competitive price are the perfect service before and after sales
REGULATIONS ON THE OBLIGATIONS OF SELLER AND BUYER
- Obligations of the seller:
+ Consulting, guiding all information related to the product so that the buyer understands and can use the service.
+ Providing full products to the buyer on time and in quantity after the buyer has paid the seller in full.
+ Assisting buyers in resolving complaints, inquiries and difficulties during product use.
+ Providing documents related to the buyer's payment such as receipts, invoices, ... with the total amount that the buyer has placed in the month as required.
- Obligations of the buyer:
+ Strictly following the processes and regulations related to the service prescribed by the seller.
+ Paying the seller the full amount according to the order, enclosed with the prescribed documents and invoices (If any).
+ Supporting and providing full information to the seller related to the transaction when the seller requires.
PRIVACY POLICY
- We attach great importance to the confidentiality of customer information, so we commit that we will absolutely not arbitrarily use customer information for purposes that do not bring benefits to customers, we are committed not to trade, exchange customer confidential information with any third party. However, in the following special circumstances, we may reasonably share customer information:
- To protect the interests of the company and its partners: We only disclose personal information of customers when we are sure that such information can protect the rights and property of the company. our company and related partners. This information will be legally disclosed in accordance with the laws of Vietnam.
- Intech Group will store the personal information provided by customers on our internal systems during the process of providing services to customers or until the purpose of collection is fulfilled or when the customer request to cancel the information provided.
- We are committed to ensuring information security for our customers when registering personal information with our company. We are committed not to exchange customer information for commercial purposes. All sharing and use of customer information we commit to comply with the company's privacy policy. We are committed to making you feel confident and satisfied about the security of your personal information when participating and using the services of our company.
WARRANTY POLICY
Product warranty is: to fix defects and technical problems that occur due to the fault of the manufacturer
A. Warranty Policy
- The products are warranted for free if they still have the warranty period calculated from the date of delivery; the products are warranted within the warranty period stated in the Warranty Book, the Warranty Stamp and in accordance with the company's regulations.
- There is a warranty card and stamp of the companny on the product. In case the products do not have a serial number written on the Warranty Card, they must have a Warranty Stamp of Intech Group Company (including the original Warranty Stamp).
B. Cases not covered by warranty
- The products have expired or lost the warranty card.
- The number of barcodes and serial numbers on the product are unknown or wrong compared to the Warranty Card.
- Arbitrarily dismantling, repairing by individuals or technicians who are not employees of Intech Group Company
- The productsare burnt or damaged due to mechanical impact, deformation, falling, breaking, impact, scratches, damage due to moisture, rust, water leakage, animal intrusion, natural disaster, fire fire, and using the wrong voltage regulation
RETURN POLICY
Intech Group product and service return policy stipulates the acceptance of returns, requirements for returned products and the return processing time for customers.
1. Conditions of product exchange
- The exchange period is within 3 days from the date of product purchase.
- Exchanged products must have original stamps, labels, unused and accompanied by purchase invoices (when selling products, sales staff must provide customers this information)
- Customers can exchange products due to problems of size or design requirements, or manufacturing defects.
- Exchanges only apply to full-priced products or discounted products in the form of gift cards. Do not exchange products that have been exchanged once before, unless the products have technical error again.
2. Exchange value:
- Exchanged products must be of equal or higher value than previously purchased goods.
3. Exchange processing time
- Products exchanged and resolved within 1 day (24 hours)
- The exchange, for products that need to be appraised due to manufacturing defects, is resolved within 3 days (excluding Sundays and public holidays).
4. Cases of product exchange refusal:
- Not meeting the conditions of exchange as mentioned above.
- Goods purchased more than 03 days.
- The goods look new with tags but there are signs of dirt and scratches; accessories of the goods are no longer complete or damaged by external factors after purchase.
- The productsare damaged due to the fault of the customer.
- The productsare damaged due to repair.
- Customers are not allowed to return the product when the product does not have any technical defects.
Refund : In the event that Intech Group products have technical defects when delivered to customers, customers can request to exchange new products; or when the two parties cannot reach an agreement on exchange, customers can get a refund.
PURCHASE AND PAYMENT POLICY
Updating purchase and payment policies when buying products of Intech Group Company
1. Getting to know the products
- Viewing at website: All products provided by the company will be fully updated on website https://intech-group.vn/
- Viewing at the factory: Customers who want to see directly can visit Lot 5+6 Lai Xa Industrial Cluster, Kim Chung, Hoai Duc, Hanoi. Here we will directly advise each product for you.
2. Choosing product purchase method
- Buying at the website: Viewing and selecting the product code to buy, contact us via Hotline for advice and quotation.
- Buying at the factory: Customers who buy directly from the factory will be able to visit and choose many different product lines.
3. Choosing payment method
- Direct payment in cash: customers can come to see the product and pay directly in cash at the factory.
- Payment via bank card
* Note: Please check the products carefully when receiving them. We only accept returns for products due to manufacturing defects, and not scratched, damaged...
SHIPPING POLICY
Regulations on delivery and installation policies with the desire to create added values for products when customers buy products of Intech Group
1. Scope of application:
- All customers buy products at the Website or customers come directly to see and buy products at the company.
2. Methods of application:
2.1. Free delivery: Free delivery within the inner districts of Hanoi – applied to orders of 100,000,000 VND or more.
2.2 . Charged delivery: In addition to the above free shipping, the remaining cases will be charged for delivery according to the shipping fee table of the 3rd carrier or according to the company's fee table. This cost will be notified and confirmed by the company with you before you make the payment and the company sends the goods.
3. Delivery time:
- Delivery time according to contract terms
- In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the way of delivery, problems during export.
- In the meantime, if you have any questions about shipping information, please contact our Hotline for help.
4. Responsibilities for shippedproducts:
- The company is responsible for the goods and risks such as loss or damage of the goods during the transportation from our warehouse to customers.
- Customers are responsible for checking the goods upon receipt. When detecting damaged, scratched, broken, dented, or wrong goods, sign to confirm the condition of the goods with the delivery staff and immediately notify the Customer Care Department at our Hotline number.
- After the customer has signed to receive the goods without making any notes or comments about the goods, the Company is not responsible for the return and exchange requests because of damage, scratches, broken, dented, wrong goods, … from customers later.
- If the shipping service is designated and selected by customer, customer will be responsible for the goods and risks such as loss or damage of the goods during the transportation from the company's warehouse to the customer. Customer will be responsible for freight and related losses.
5. Other conditions:
- The company only delivers goods to the correct recipients that customers have registered when purchasing. In the course of delivery, if there is an unclear change of recipient, we have the right to refuse delivery and ask the customer to pick up the goods at the company's sales location.
- If the delivery address is not clear, in alleies, or in dangerous places, mountainous areas, and difficult to transport, the company has the right to refuse to transport, deliver and receive the goods.
- In case of force majeure, due to natural disasters, floods, broken bridges, etc., we are not responsible for compensation for damages arising from delivery time or delivery location as agreed with the customer.
- In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reasons the customer requests to return the goods, then the customer must bear the shipping costs in accordance with the provisions of the company.
- For heavy and bulky products that need to be transported to the floor without an elevator, the customers are asked to assist in delivery.
- During special days or public holidays, the general transportation policy is limited (some roads are prohibited for some vehicles ...), delivery time may be changed, We will call customers to re-confirm delivery time.
